General FAQ

1. Is the online price the same as the retail store?

Unless otherwise specified as web only promotion, the pricing reflected on this website are the same as retail store price.

2. Do you charge GST?

As Retrophonic is not a GST registered company, we do not charge GST. All pricing shown on this website is nett price.

3. Do you offer GST refund for tourist?

As we do not charge GST, hence there will be no GST refund

4. Do you provide repair services?

Sorry, we don’t provide repair services unless the products are imported and distributed by Retrophonic. Our principles and importers have their service and support team that provides repair services and we are happy to refer you to them.

5. Can you reserve products for me?

If you confirm want to get certain products within a day or two, you may call up to reserve the items. This is completely based on trust system so please do not abuse this. We can usually keep the items for you for 1-2 days.