Return / Exchange Policy

Damaged or Incorrect Items

Return / Exchange Terms:

  • Returns shall be made within 7 calendar days from the date you receive it.
  • Items’ value shall not be remarkably decreased due to your usage or consumption.
  • Item must be in good, like-new conditions.
  • The original receipt (or gift receipt) and original packaging must be presented upon return.
  • Ensure that the item(s) you’re returning is repackaged with all the power cords, adapters, connectors, accessories and documentation that were included when you received it.
  • Exchanges are subjected to stock availability.
  • For price differences, a top-up in amount will be requested or refund will be processed, where applicable.
  • No exchange is allowed for lower price items.
  • Strictly no exchange for consumable items such as turntable belt, cleaning kit, phono cartridges etc once the original package / seal is opened.

 

Return / Exchange Procedure

For both online & showroom purchases

  1. Contact Customer Service:
    shop@retrophonic.sg / +65 6220 8489
  2. Provide detailed reason for return/exchange. Includes photos of the products if need be.
  3. Upon obtaining approval for return/exchange, kindly proceed to our showroom at:34 Craig Road, #02-08 Chinatown Plaza, Singapore 089673
  4. If the item(s) requires further inspection, we might need a few days to perform necessary tasks for testing to identify the problem before we can grant the approval for return/exchange.